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Privacy Policy

Last Updated: January 19, 2026

1. Introduction

Hai-Soft ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and products.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, company name, job title
  • Contact Information: Mailing address
  • Payment Information: Processed securely through third-party payment processors (we do not store payment card details)
  • Usage Data: Information about how you use our services
  • Support Communications: Messages, emails, and other communications with our support team

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

  • Usage Data: How you interact with our services, features used, time spent
  • Device Information: Browser type, device type, operating system, IP address
  • Log Data: Access times, pages viewed, clickstream data
  • Cookies and Tracking Technologies: See Section 7 for details

2.3 Third-Party Information

We may receive information from third-party services you connect to our services, such as authentication providers or integrated business applications.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our Terms of Service
  • Personalize and improve your experience
  • Send you marketing communications (with your consent)

4. Data Storage and Security

4.1 Data Storage

Your data is stored securely using industry-standard cloud infrastructure. We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption in transit (HTTPS/TLS)
  • Encryption at rest for sensitive data
  • Access controls and authentication
  • Regular security audits and monitoring
  • Backup and disaster recovery procedures

4.2 Data Retention

We retain your information for as long as your account is active or as needed to provide the services. You may request deletion of your data at any time. Some information may be retained for legal or legitimate business purposes.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our services, including cloud hosting, payment processing, analytics, and customer support.

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.

5.4 With Your Consent

We may share your information with your explicit consent or at your direction.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You can access and update your account information at any time through your account settings or by contacting us.

6.2 Data Deletion

You can request deletion of your account and associated data by contacting us or using account deletion features in our services.

6.3 Opt-Out

You can opt out of non-essential communications by adjusting your notification preferences in your account settings or by contacting us.

6.4 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of your personal information.

6.5 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

We use cookies for:

  • Authentication and session management
  • Preferences and settings
  • Analytics and performance monitoring
  • Security and fraud prevention

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

10. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@hai-soft.com
  • Address: [Your Business Address]

14. Your Consent

By using our services, you consent to our Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our services.

Hai-Soft

Leading provider of AI development and cybersecurity solutions.

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